• HOME
• TESTIMONIALS
• HISTORY
• BIO & PROFILE
• CONTACT
• +1 203 226 6000

ACHIEVING PEAK PERFORMANCE™

The process of measuring how efficiently and effectively an organization gets-work-done-right.

Our Products and Services

• Ference Employee Feedback Surveys feature user-friendly graphics, color-coded performance levels, comparative statistics, internal benchmarks and industry norms.
• Ference 360-Relationship Management Profiles feature 360-degree feedback that measures core competencies to include: communication, leadership, motivation, teamwork, quality and trust. Our reports compare pre- and post-program data and track changes in performance for all groups of data points.
• Ference Professional Development Inventory includes value and motivator indices, talent skills inventories and behavioral and emotional intelligence profiles.
• Center for Survey Research designs, administers and interprets all surveys, assessments and profile metrics.

Our Approach/Deployment

Perception is reality, and leadership success stems from knowing how others perceive you. Ference assessments enlighten organizations and departments about employees’ perceptions of their working environments. Our assessments also provide insights on a particular person’s style of working with people and getting-things-done-right. Survey results provide honest feedback of strengths and weaknesses and are used to improve individual, team and organizational capabilities. User-friendly summary reports feature performance comparatives and industry norms that allow for gap and root-cause analysis.

Ference L&S has 30 years of experience administering quantitative assessments. In 1980, we developed our first employee feedback survey for the Four Seasons Pierre Hotel in New York City. In the mid-80s we launched our first 360-degree leadership survey for use in company wide executive retreats for The Ritz-Carlton Hotel Company. Then, in the 1990s we validated, benchmarked and created service-industry norms based on large-company clients to include Inter-Continental Hotels Worldwide; Mandarin Oriental Hotels, Asia Pacific-Europe-the Americas; Starwood Hotels & Resorts; MGM Grand Casino, Hotel and Theme Park, Las Vegas; and smaller independent properties such as Claridge’s of London; Pacific Island Clubs; Hard Rock Hotel & Casino, Las Vegas; and Hilton International’s Ojai Valley Inn and Country Club.

Our goal is to develop The Deliberate Culture with leaders who fully understand and are dedicated to effectively implementing the peak performance stages needed to assure success. The process works. Our clients have been awarded some of the most prestigious performance awards in the industry, including the Malcolm Baldrige National Quality Award, Employer of Choice, Best Human Resources, Employer of the Year, Best Place to Work and Fortune’s Best 100 Companies to Work For. Additionally, we have contributed to successful national quality award applications in Australia, Singapore, Brazil, Mexico, The Netherlands, and the United Kingdom. These clients’ commitments to continuous improvements in product quality, service excellence, employee satisfaction and customer engagement convey to their bottom lines and have helped establish them as top-of-their-class in their respective industries.

Today, our assessments are viewed as some of the most insightful and effective organizational and executive development tools on the market. What’s more, we have extended our customer base to all service-centric industries.